October 30 2017
Counterfeiting is an ongoing problem, but it is especially prevalent during the festive season. Unfortunately, South Africa's weakening economy may make 2017 a particularly bad year for consumers.
Despite the fact that many in South Africa are struggling financially, trends have shown that consumer spending is set to continue. As children add branded sneakers, luxury watches and mobile phones to their Christmas wish lists, parents often look for special deals on both the online and bricks-and-mortar markets.
However, consumers should bear in mind the saying "if a deal seems too good to be true, it probably is" and refrain from rushing to purchase items that are significantly cheaper than normal.
As online consumer confidence grows in South Africa, the online market is becoming an increasingly attractive space for counterfeiters and fraudsters. This is largely because they can remain anonymous and operate multiple websites with ease. Further, counterfeiters can take advantage of consumers who are new to online shopping and abuse their naivety. For example, a consumer may see an offer for an outfit and matching shoes for only R57, which can be delivered within one week. If the site looks legitimate, with payment being completed through a reputable payment service provider, the customer may proceed with the purchase. However, after receiving confirmation that the shipment has arrived, the consumer could receive another, much larger, bill for excise and duties.
Three kinds of duties are levied on imported goods:
This indicates the importance of reading the fine print and terms and conditions before ordering goods online.
Globally, there has been an increase in the trend of distributing counterfeit goods by courier and mail. This is primarily driven by the growing online market. These goods are available through market and auction sites and are extensively marketed and advertised through social media. Counterfeiters use legitimate pictures and, in some cases, clone the look and feel of the original brand's website. Most online channels provide mechanisms and complaint procedures where brand owners can report unauthorised use of their trademarks, which provide a quick and efficient remedy for removing infringing materials or taking down illicit sites.
Take a stand
Consumers should pledge to buy only legitimate branded goods. Because the supply of counterfeit goods is solely dependent on demand, consumers have full control over the demand for these products.
Spread the word
Consumers should spread the word and encourage others to buy only legitimate products.
Do your homework
In order to ensure authenticity and benefit from company warranties and guarantees, consumers should research and read reviews and buy legitimate products through licensed channels and official websites.
Name and shame
Counterfeiters operate in syndicates with sophisticated communication networks. By sharing their bad online experiences with other consumers and brand holders, consumers can help to level the playing field.
Apathy is one of the biggest threats to anti-counterfeiting initiatives. By taking a stand against counterfeiting, consumers can help to make a difference. Most major brands have complaint lines or reporting pages through which consumers can provide valuable information that can be used by stakeholders in the fight against counterfeiting. Further, consumers can anonymously report issues to the South Africa Police Service's cybercrime unit, which was specially formed to combat online crimes, such as fraud and counterfeiting. Dealing in counterfeit goods is a criminal office, punishable by:
Counterfeiting is a widespread issue with multiple victims. It not only affects consumers and brand owners, but can also weaken a country's economy and impact its ability to attract foreign investment. However, consumers have the antidote to counterfeiting and, as such, must make sure to use it.
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