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January 31 2018
Shannon Rajan Now everyone can fly… with fewer headaches!

Malaysia - SKRINE

As air travel becomes more accessible to the public, especially with the proliferation of low-cost travel options, the issue of safeguarding consumers' interests has attracted increasing attention. The government has chosen to regulate airline service standards by introducing the Malaysian Aviation Consumer Protection Code. The code aims to strike the right balance between protecting passengers and industry competitiveness.

Authors: Shannon Rajan, Tan Hui Wen
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