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24 November 2020
Masakazu Masujima Insurance solicitation using web conferencing systems

Japan - Mori Hamada & Matsumoto

With the ongoing COVID-19 pandemic, insurance solicitation using Zoom and other web-based conferencing systems has attracted more attention than ever before since such systems enable insurance solicitors and customers to visually communicate with each other from remote locations. However, what level of customer protection is required for insurance solicitation using web conferencing systems when compared with traditional insurance solicitation?

Authors: Masakazu Masujima, Kazuo Yoshida, Tomonori Ogawa
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