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23 September 2020
Employers and other stakeholders have until 1 October 2020 to provide the Independent Chief Inspector of Borders and Immigration (ICIBI) with views on how well the commercial partners of UK Visas and Immigration (UKVI) are performing, for applications made both in the United Kingdom and abroad.
The UKVI's intention in using commercial partners to provide front-end services (FES) is to make the UK visa application process accessible and easy to use. Sopra Steria operates FES for UKVI inside the United Kingdom and TLScontact and VFS Global provide the services abroad.
The ICIBI is seeking evidence from stakeholders on whether commercial partners are meeting the needs of UK visa applicants. Submissions must be sent by email using the link indicated in the call for evidence.
The ICIBI is particularly interested in receiving feedback on:
For further information on this topic please contact Andrew Osborne or Stephen O'Flaherty at Lewis Silkin by telephone (+44 20 7074 8000) or email (firstname.lastname@example.org or email@example.com). The Lewis Silkin website can be accessed at www.lewissilkin.com.
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