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06 May 2014
On April 1 2014 IVASS, the Italian insurance regulator, published a draft measure on its website containing amendments to ISVAP(1) Regulation 24/2008 on complaints handling.
The draft measure's accompanying report explains that the new provisions are necessary following the issue of the European Insurance and Occupational Pensions Authority Guidelines on Complaints Handling by Insurance Undertakings. Based on these guidelines, the national supervisory authorities are required to ensure that insurance undertakings:
The draft measure introduces the following changes:
The consultation period for observations, comments and proposals to be sent to IVASS closed on April 30 2014.
For further information on this topic please contact David Maria Marino at DLA Piper Italy by telephone (+39 02 80 61 81), fax (+39 02 80 61 82 01) or email (firstname.lastname@example.org). The DLA Piper website can be accessed at www.dlapiper.com.
(1) The former Italian insurance regulatory body.
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