Page 4 - ILO Client Choice Guide 2012

Basic HTML Version

t is a pleasure to welcome you to the seventh edition of this
special International Law Office (ILO) publication on client service.
The guide is based on detailed research conducted for the ILO
Client Choice Awards, the winners of which were announced in
February 2012.
ILO launched the Client Choice Awards in 2005 to identify
those law firms and individual partners that stand apart for the
excellent client care they provide. The research process focused
on the ability of partners and firms to add real value to their clients’
businesses. The shortlist was generated from an independent ILO
subscriber survey of corporate counsel only, which received more
than 2,000 responses, as well as additional research and detailed
interviews conducted by an in-house ILO team. The individuals and
firms were assessed on a range of criteria: quality of legal advice;
value for money; commercial awareness; effective communication;
billing transparency; tailored fee structures; depth of team;
response time; sharing of expertise; and use of technology.
This year, awards were presented to a total of 303 individuals
and 56 firms.
Launched in 1998, ILO is the nexus where global corporate
counsel engage with the world’s pre-eminent law firms, and each
other. It comprises a multifaceted online resource for senior
international corporate counsel, providing tailored, quality-assured
updates on global legal development; a database of the world’s
major deals and the legal advisers involved; and a comprehensive
directory of firms and partners. Recognising its unique relationship
with global corporate counsel, many of the world’s premier
associations have chosen to partner with ILO, including the
International Bar Association, the Association of Corporate
Counsel, the American Bar Association Section of International
Law, the Inter-Pacific Bar Association and the European Company
Lawyers Association.
We are grateful to all of the corporate counsel and law firms
that gave their time generously in helping us to produce this
publication – their expertise and insight have made the whole
project possible.
Sarah Garside
International Law Office
ILO Client Choice Guide 2012